Frontline managers who can run the shift and lead the people
A cohort programme for team leaders, supervisors and duty managers in retail, hospitality and operations. Built by someone who has held those jobs and then run the national training behind them.
What you get
Managers who handle it themselves
Delegation, feedback and hard conversations dealt with on the floor instead of being escalated to you.
Lower staff turnover
People quit managers before they quit companies. A capable team leader is the cheapest retention tool you can buy.
A bench of promotable people
Each cohort adds to your leadership pipeline. Content can be aligned to NZQA unit standards, which no other NZ boutique offers.
Who it's for
- NZ businesses in retail, hospitality, operations or services
- Team leaders, supervisors and duty managers who have never had formal training
- Cohorts of 8 to 12, from a single site or several
- People promoted because they were great at the job, who now need the leadership half
Who it's not for
- Executive teams after strategy retreats
- Anyone hoping a one-hour webinar will fix leadership
- Businesses that cannot free managers up for one workshop day a month
How it works
Discovery and profiling (weeks 1 to 2)
DISC profiles and short 1:1s with each manager to set a baseline.
Workshops plus on-floor application (weeks 3 to 14)
A workshop day each month, with practical assignments applied on shift in between.
Coaching checkpoints
Two 1:1 coaching sessions per participant to make the habits stick.
Measure and report back (final weeks)
Re-test against the baseline and report the results to your leadership team.
Want to talk this through for your team?
A twenty-minute call with Suzy is the quickest way to find out whether this is the right fit and what it would look like for your people.
Scoped to your people, the design, the delivery and the follow-up, so there is no single starting price. We show you exactly what is included and talk through your needs before any proposal. Cohorts of 8 to 12 over 12 to 16 weeks, including profiling, workshops, coaching and reporting. Businesses under 50 FTE may qualify for Management Capability Fund co-funding.
Common questions
How much time are my managers off the floor?
One workshop day a month, plus short assignments they do on shift. The programme is planned around rosters and trading peaks.
Can it count toward a formal qualification?
Yes. Suzy is an NZQA workplace assessor and can align programme content to NZQA unit standards.
We only have four or five managers. Too small?
Not a problem. Small teams can join a mixed cohort, or start with a Team Profiling Day and coaching. Book a call and Suzy will suggest the right size of engagement.
Where this fits
Talk it through with Suzy
A free 30-minute call about your team. You will leave with a clear next step, whether or not we end up working together.
“Her recent venture into consulting is no surprise and I'm sure organisations would benefit from her strategic and agile way of thinking.”